VETtrak users are spoilt for choice with a number of native communication tools to reach out to important contacts including email, in-portal direct communications, and SMS.
While email is typical, there are many scenarios which sending SMS via VETtrak is preferred for its immediacy, ubiquity, and attention-grabbing attributes. Whether it’s reaching clients, staff members, or employees to notify of changes in training time/location, trainer illness, seeking confirmation of contact details/enrolments, or to warn of attendance concerns, the possibilities of SMS are endless.
When paired with other VETtrak functionality, SMS becomes even more powerful. A VETtrak user may wish to use SMS in conjunction with Triggers and Actions to notify of waitlist progression, new training opportunities, assessment due dates, or as a reminder of payment obligations.
Who can be sent SMS:
- Staff members
- associated/linked to an Occurrence
- All Staff
- Employer contacts
- Organisation employees
What’s possible with SMS:
- One-off SMS
- SMS templates with merge fields
- Retrieve delivery receipts
- Confirmation requests to confirm/decline enrolments for occurrences/classes
- Allow opt-out messages
- SMS from VETtrak or the Trainer Portal
- Generate an SMS from using the Triggers and Actions manager
Interested in obtaining SMS credits for your RTO? Speak to your Client Success Manager, email email@example.com or call 1800 838 872.